RETURNS, REFUNDS, AND EXCHANGES:
OUR RETURN AND EXCHANGE POLICY:
- Contact Tia Chucha's before returning any items.
- We only accept returns on damaged items. Items must be returned within 15 days of purchase. Books can be exchanged via mail or through the in-store location at 13197 Gladstone Ave. Unit A. Sylmar, CA 91342. Refunds are returned using the original method of payment, except cash donations will be returned via check. If you made your donation by credit card, your refund will be credited to that same credit card.
- For all inquiries regarding bookstore exchanges please contact: [email protected]
FUNDRAISER TICKET REFUND POLICY:
- Tickets purchased for a fundraiser are not refundable.
- The ticket purchase price acts as a donation to Tia Chucha's Centro Cultural, which is non-reversible and non-refundable.
- For cancellations, the guest can email us at [email protected] to cancel their reservation. Cancelled reservations will be offered to other guests on the waiting list.
DONATION REFUND POLICY
If you have made an error in making your donation or change your mind about contributing to Tia Chucha's Centro Cultural, we will honor your request for a refund made within 15 days of your donation. To request a refund, contact [email protected] or call (818) 939-3433. Refunds are returned using the original method of payment, except cash donations will be returned via check. If you made your donation by credit card, your refund will be credited to that same credit card.
Information We Collect
User-Provided Information: You provide us information about yourself, such as your name and e-mail address, if you register for www.tiachucha.org (including by “following,” “liking,” linking your account to www.tiachucha.org, etc., on a third party website or network). If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. We may also retain any messages you send through www.tiachucha.org. You may provide us information in user content you post to www.tiachucha.org.
Third Party Services
Tia Chucha's Centro Cultural uses the NationBuilder platform to organize our community of members, supporters and prospects. You can read more about that company and its features and polices at NationBuilder.com. When you visit www.tiachucha.org, NationBuilder may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser and lets NationBuilder help you log in faster and enhance your navigation through OUR www.tiachucha.org. A cookie does not collect personal information about you. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of www.tiachucha.org may not function properly if the ability to accept cookies is disabled. You can read more about how the NationBuilder service interacts with and protects your information at nationbuilder.com/privacy and nationbuilder.com/confidentiality.
How We Use Your Information
We use the personal information you submit to operate, maintain, and provide to you the features and functionality of www.tiachucha.org
By providing www.tiachucha.org your email address (including by “following,” “liking,” linking your account to www.tiachucha.org, etc., on a third party website or network), you consent to our using the email address to send you www.tiachucha.org-related notices, including any notices required by law, in lieu of communication by postal mail. You also agree that we may send you notifications of activity on www.tiachucha.org to the email address you give us, in accordance with any applicable privacy settings. We may use your email address to send you other messages, such as newsletters, changes to features of www.tiachucha.org, or other information. If you do not want to receive such email messages, you may opt out at www.tiachucha.org/unsubscribe
Following termination or deactivation of your Tia Chucha's Centro Cultural account, Tia Chucha's may retain your profile information and user content for a reasonable time for archival purposes. Furthermore, Tia Chucha's may retain and continue to use indefinitely all information (including user content) contained in your communications to other users or posted to public or semi-public areas of www.tiachucha.org after termination or deactivation of your account.
Tia Chucha's Centro Cultural reserves the right, but has no obligation, to monitor the user content you post on www.tiachucha.org. We reserve the right to remove any such information or material for any reason or no reason, including without limitation if in our sole opinion such information or material violates, or may violate, any applicable law or to protect or defend our rights or property or those of any third party. Tia Chucha's also reserves the right to remove information upon the request of any third party.
How We Share Your Information
(ADD ANY APPLICABLE INFORMATION SHARING, SUCH AS BETWEEN PARTNER ORGANIZATIONS, AND THE REASONS FOR THAT SHARING)
Any personal information or content that you voluntarily disclose for posting to www.tiachucha.org, such as user content, becomes available to the public, as controlled by any applicable privacy or website customization settings. If you remove information that you posted to www.tiachucha.org, copies may remain viewable in cached and archived pages, or if other users have copied or saved that information.
How We Protect Your Information
Tia Chucha's Centro Cultural cares about the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to OUR ORGANIZATION or guarantee that your information on the service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Your privacy settings may also be affected by changes to the functionality of third-party providers, such as social networks. Tia Chucha's Centro Cultural is not responsible for the functionality or security measures of any third party.
To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Tia Chucha's Centro Cultural, at all times.
Compromise of Personal Information
Your Choices About Your Information
You may, of course, decline to submit personally identifiable information through www.tiachucha.org, in which case Tia Chucha's Centro Cultural may not be able to provide certain services to you. You can review and correct the information about you that Tia Chucha's Centro Cultural keeps on file by contacting us directly at m[email protected]
Protecting the privacy of young children is especially important. For that reason, Tia Chucha's Centro Cultural does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for www.tiachucha.org accounts. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to or on www.tiachucha.org. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at m[email protected]
Links to Other Web Sites
Tia Chucha's Centro Cultural
13197-A Gladstone Ave.
Sylmar, CA 91342