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privacy policy

effective December 12,2023

Tia Chucha’s Centro Cultural & Bookstore (Tia Chucha’s) values its users’ privacy. This Privacy Policy
(“Policy”) will help you understand how we collect and use personal information from those who visit
our website or make use of our online facilities and services, and what we will and will not do with the
information we collect. Our Policy has been designed and created to ensure those affiliated with Tia
Chucha’s Centro Cultural & Bookstore of our commitment and realization of our obligation not only to
meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you
are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time
Tia Chucha’s Centro Cultural & Bookstore decides to make use of any personally identifiable information
on file, in a manner vastly different from that which was stated when this information was initially
collected, the user or users shall be promptly notified by email. Users at that time shall have the option
as to whether to permit the use of their information in this separate manner.

This Policy applies to Tia Chucha’s Centro Cultural & Bookstore, and it governs any and all data collection
and usage by us. Through the use of and you are
therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Tia
Chucha’s Centro Cultural & Bookstore does not control, nor by individuals not employed or managed by
us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing
the site with information. It is highly recommended and suggested that you review the privacy policies
and statements of any website you choose to use or frequent to better understand the way in which
websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

  1. What personally identifiable information is collected from you through our website.

  2. Why we collect personally identifiable information and the legal basis for such collection.

  3. How we use the collected information and with whom it may be shared.

  4. What choices are available to you regarding the use of your data.

  5. The security procedures in place to protect against the misuse of your information.

1. Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect
not to do so, we reserve the right not to register you as a user or provide you with any products or
services. This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, date of birth, phone number, address, email address, billing and/ or credit card information etc. which may be used when you purchase products and/ or services and to deliver the services you have requested.

  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

In addition, Tia Chucha’s Centro Cultural & Bookstore may have the occasion to collect non-personal
anonymous demographic information, such as age, gender, household income, ethnicity, race, and
languages spoken, as well as the type of browser you are using, IP address, or type of operating system,
which will assist us in providing and maintaining superior quality service.

Please rest assured that this site will only collect personal information that you knowingly and willingly
provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to
use personal information only for the purpose for which it was requested, and any additional uses
specifically provided for in this Policy.

2. Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested.

  • To fulfill our legitimate interest in improving our services and products

  • To send you promotional emails containing information we think you may like when we have your consent to do so.

  • To contact you to fill out surveys or participate in other types of market research when we have your consent to do so.

  • To customize our website according to your online behavior and personal preferences.


The data we collect from you will be stored for no longer than necessary. The length of time we retain
said information will be determined based upon the following criteria: the length of time your personal
information remains relevant; the length of time it is reasonable to keep records to demonstrate that
we have fulfilled our duties and obligations; any limitation periods within which claims might be made;
any retention periods prescribed by law or recommended by regulators, professional bodies or
associations; the type of contract we have with you, the existence of your consent, and our legitimate
interest in keeping such information as stated in this Policy.

3. Use of Information Collected

Tia Chucha’s Centro Cultural & Bookstore does not now, nor will it in the future, sell, rent, or lease any
of its customer lists and/ or names to any third parties.

Tia Chucha’s Centro Cultural & Bookstore may collect and may make use of personal information to
assist in the operation of our website and to ensure delivery of the services you need and request. At
times, we may find it necessary to use personally identifiable information as a means to keep you
informed of other possible products and/ or services that may be available to you from and

Tia Chucha’s Centro Cultural & Bookstore may also be in contact with you with regards to completing
surveys and/ or research questionnaires related to your opinion of current or potential future services
that may be offered.

Tia Chucha’s Centro Cultural & Bookstore uses various third-party social media applications including but
not limited to Facebook, Twitter, Instagram, TikTok, YouTube and other interactive programs. These may
collect your IP addresses and require cookies to work properly. These services are governed by the
privacy policies of the providers and are not within Tia Chucha’s Centro Cultural & Bookstore’s control.

4. Disclosure of Information

Tia Chucha’s Centro Cultural & Bookstore may not use or disclose the information provided by you
except under the following circumstances:

  • As necessary to provide services or products you have ordered.

  • In other ways described in this Policy or to which you have otherwise consented.

  • In the aggregate with other information in such a way so that your identity cannot reasonably
    be determined.

  • As required by law, or in response to a subpoena or search or search warrant.

  • To outside auditors who have agreed to keep the information confidential.

  • As necessary to enforce the Terms of Service.

  • As necessary to maintain, safeguard and preserve all the rights and property of Tia Chucha’s
    Centro Cultural & Bookstore.

5. Non-Marketing Purposes

Tia Chucha’s Centro Cultural & Bookstore greatly respects your privacy. We do maintain and reserve the
right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches,
account issues, and/ or changes in Tia Chucha’s Centro Cultural & Bookstore products and services). In
certain circumstances, we may use our website, newspapers, or other public means to post a notice.

6. Children Under the age of 13

Tia Chucha’s Centro Cultural & Bookstore’s website is not directed to, and does not knowingly collect
personal identifiable information from, children under the age of thirteen (13). If it is determined that
such information has been inadvertently collected on anyone under the age of thirteen (13), we shall
immediately take the necessary steps to ensure that such information is deleted from our system’s
database, or in the alternative, that verifiable parental consent is obtained for the use and storage of
such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian
permission to use this website.

7. Communications From Tia Chucha's Centro Cultural & Bookstore

7.1. Promotional Messages

We may use your Personal Information to send you promotional content and messages by e-mail, text
messages, notifications within our platform, marketing calls and similar forms of communication from
Tia Chucha's Centro Cultural & Bookstore.

If you do not wish to receive such promotional messages or calls, you may notify Tia Chucha's Centro
Cultural and Bookstore at any time or follow the “unsubscribe: or STOP instructions contained in the
promotional communications you receive. You may if necessary also submit a written request or email
to as stated in section 7.2.

7.2. Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us
by way of email or newsletters. To discontinue or unsubscribe from our website please send an email
that you wish to unsubscribe to If you wish to unsubscribe or opt-out from any
third-party websites, you must go to that specific website to unsubscribe or opt-out. Tia Chucha’s Centro
Cultural & Bookstore will continue to adhere to this Policy with respect to any personal information
previously collected.

7.3. Service and Billing Messages

Tia Chucha's Centro Cultural & Bookstore may also contact you with important information regarding our
services, or your use thereof. For example, we may send you a notice (through any of the means
available to us) if a certain Service is temporarily suspended for maintenance; reply to your support
ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current
or upcoming orders from ; forward abuse complaints regarding your
User Website; or notify you of material changes in our Services.

It is important that you are always able to receive such messages. For this reason, you are unable to opt-
out of receiving such Service and Billing Messages unless you are no longer a Tia Chucha's Centro
Cultural & Bookstore User (which can be done by deactivating your account) or sending an email to

8. Links to Other Websites

Our website does contain links to affiliate and other websites. Tia Chucha’s Centro Cultural & Bookstore
does not claim nor accept responsibility for any privacy policies, practices and/ or procedures of other
such websites. Therefore, we encourage all users and visitors to be aware when they leave our website
and to read the privacy statements of every website that collects personally identifiable information.
This Privacy Policy Agreement applies only and solely to the information collected by our website.

9. Notice to European Users

Tia Chucha’s Centro Cultural & Bookstore’s operations are located primarily in the United States. If you
provide information to us, the information will be transferred out of the European Union (EU) and sent
to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1,
2016. This framework protects the fundamental rights of anyone in the EU whose personal data is
transferred to the United States for commercial purposes. It allows the free transfer of data to
companies that are certified in the US under the Privacy Shield.) By providing personal information to us,
you are consenting to its storage and use as described in this Policy.

9.1. Your Rights as a Data Subject

Under the regulations of the General Data Protection Regulation (“GDPR”) of the EU you have certain
rights as a Data Subject. These rights are as follows:

  • The right to be informed: this means we must inform you of how we intend to use your
    personal data and we do this through the terms of this Policy.

  • The right of access: this means you have the right to request access to the data we hold about
    you and we must respond to those requests withing one month. You can do this by sending an
    email to

  • The right to rectification: this means that if you believe some of the date, we hold is incorrect,
    you have the right to have it corrected. You can do this by logging into your account with us, or
    by sending us an email with your request.

  • The right to erasure: this means you can request that the information we hold be deleted, and
    we will comply unless we have a compelling reason not to, in which case you will be informed of
    the same. You can do this by sending an email to

  • The right to restrict processing: this means you can change your communication preferences or
    opt-out of certain communications. You can do this by sending an email to

  • The right of data portability: this means you can obtain and use the data we hold for your own
    purposes without explanation. If you wish to request a copy of your information, contact us at

  • The right to object: this means you can file a formal objection with us regarding our use of your
    information with regard to third parties, or its processing where our legal basis is our legitimate
    interest in it. To do this, please send an email to


In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize
your personal information whenever possible. We also have protocols in place in the unlikely event that
we suffer a data breach, and we will contact you if your personal information is ever at risk. For more
details regarding our security protections see the section below or visit our website at

10. Additional Information to California Residents

If you are a California resident using the Services, the California Consumer Privacy Act ("CCPA") grants

you the right to request access to and deletion of the Personal Information Tia Chucha's Centro Cultural & Bookstore collects about you, as well as to request that we disclose how we collect, use, and share your Personal Information.

California residents also have a right to opt-out of the sale of their Personal Information by a business
and a right not to be discriminated against for exercising any of their rights under the CCPA.

10.1. No Sale of Personal Information

Tia Chucha's Centro Cultural & Bookstore does NOT sell (as such term is defined in the CCPA) your
Personal Information or your customers’ (Users-of-Users) Personal Information to third parties.

10.2. No Discrimination

Tia Chucha's Centro Cultural & Bookstore does not discriminate against any User for exercising their
rights under the CCPA.

California consumers can exercise their CCPA rights directly or through an authorized agent by signing in
to their registered Tia Chucha's account at and following the
instructions outlined below. Please note: in order to protect Users’ accounts and Personal Information
and safeguard Users’ privacy rights, we verify Users’ deletion and access requests, and to that extent,
we may ask you for additional information or documentation (depending on the case), such as account
related information, and, in some cases, billing information used to purchase paid Services, and a copy
of documents that can assist with verifying your identity. 

Such identification documentation (if requested) will be used only for verification purposes and we will
delete it after your request is processed.

The following instructions apply to Personal Information we may collect from California residents on or
through our Services.

10.3. Right to Know:

If you want to exercise your right to know or receive a copy or access the Personal Information that you
have stored with us you can submit a request to access your Personal Information by submitting a
request by email to, or by mailing your request to Tia Chucha's Centro Cultural &
Bookstore, 12677 Glenoaks Blvd. Sylmar, California 91342.

10.4. Right to Deletion:

If you want to exercise your right to request deletion of any of your Personal Information that you have
stored with us, submit a request to delete all your Personal Information (including information
accessible via your User account and any other Personal Information we hold about you), by submitting
a request by email to, or by mailing your request to Tia Chucha's Centro Cultural & Bookstore, 12677 Glenoaks Blvd. Sylmar, California 91342.

Once we receive and verify your consumer request, we will delete your personal information from our
records unless an exception applies. We will make reasonable efforts to honor your request promptly
and consistent with requirements under applicable law.

Please note that permanently deleting your Tia Chucha’s account erases all of your Personal Information
from Tia Chucha’s databases. After completing this process, you can no longer use part or any of your
Tia Chucha's Services, your account, and all its data will be removed permanently, and Tia Chucha’s
Centro Cultural & Bookstore will not be able to restore your account or retrieve your data in the future.

If you cannot access your Tia Chucha's account or if you wish to exercise your CCPA rights through an
authorized agent operating on your behalf, you, or your authorized agent (as applicable) may send a
request to or reach out to To process your request, in order
to protect Users’ accounts and Personal Information, we may ask you or your authorized agent for the
verifying information detailed above, which may vary according to the circumstances of your request.
Authorized agents will also need to provide Tia Chucha’s Centro Cultural & Bookstore with a copy of the consumer’s signed authorization designating them as their agent.

The rights described in this section may also apply to other U.S. States' residents, according to applicable laws and regulations.

11. Security

Tia Chucha’s Centro Cultural & Bookstore takes precautions to protect your information. When you
submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (e.g. credit card information), that information is encrypted
and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar
and looking for “https: at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your
information offline. Only employees who need the information to perform a specific job (for example,
billing or customer service) are granted access to personally identifiable information. The computers and
servers in which we store personally identifiable information are kept in a secure environment. This is all
done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal
information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to
build users’ trust and confidence in the internet and website use by providing simple and secure access
and communication of credit card and personal information. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by Tia Chucha’s Centro Cultural & Bookstore, we cannot
and do not guarantee the absolute protection and security of your Personal Information, your Users-of-
Users’ Personal Information or any other information you upload, publish or otherwise share with Tia
Chucha’s Centro Cultural & Bookstore or anyone else. We encourage you to set strong passwords for
your User Account and User Website and avoid providing us or anyone with any sensitive Personal
Information of which you believe its disclosure could cause you substantial or irreparable harm.

Furthermore, because certain areas on our Services are less secure than others (for example, if you
browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms
of communications, we request and encourage you not to share any Personal Information on any of
these areas or via any of these methods.

12. Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy
Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain
from further use of our sites. In addition, your continued use of our website following the posting of any
updates or changes to our terms and conditions shall mean that you agree to and accept such changes.

13. How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website,
please feel free to contact us at the following email, telephone number or mailing address.


Telephone Number: 818.939.3433

Mailing Address: 

Tia Chucha's Centro Cultural & Bookstore 

12677 Glenoaks Blvd

Sylmar, California


The data controller responsible for your personal information for the purposes of GDPR compliance is:

Name: Brian Reyes


Telephone Number: 818.939.3433

Mailing Address:

Tia Chucha's Centro Cultural & Bookstore

12677 Glenoaks Blvd

Sylmar, California


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